Helpful FAQs about the 16 self catering cottages we have onsite at Knockerdown Cottages.
Read through the helpful list of FAQs we have put together for the self catering cottages we have onsite at Knockerdown Cottages.
All properties have bed linen provided along with one bath towel per person per stay. Please remember to bring your own pool towels. Most properties have zip and link beds, so you will need to inform us on booking how you would like these beds made up for your arrival. If we are not informed of this, the beds will be made up as a standard mix of double and twin beds.
We do not provide cots, stair gates or bed guards, but we do offer highchairs free of charge (no straps included). Please inform us on booking the property that you require a highchair, to ensure one is available.
We have nine dog friendly cottages at Knockerdown so if you plan on bringing your four legged friends with you that’s no problem whatsoever. We can accept 2 dogs in each of the nine cottages. There is a small fee of £30 per dog for the duration of your stay.
Please see our dog friendly cottages for more information.
We work very hard with all the properties to ensure that you will have an enjoyable holiday. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away and do not wait until you return home, when the chance of actively helping you has passed. Even if you think nothing could be done to make your situation better, please inform us whilst you are on holiday so the Manager can inspect the complaint. If you have booked through an agent they must be notified of your complaint during your stay. In the majority of cases we can resolve the issue.
If you would like to offer us any suggestions or feedback, please click on this link.
None of our properties are suitable for disabled guests; however we do have a few properties that have ground floor bedrooms that are suitable for less mobile guests. Please contact the booking team for more information. Please look on our accessibility page for more information.
We will do everything we can to help those in your party with special requirements by suggesting properties that are especially suited - just let us have all the relevant information at the time of booking.
Telephone number for emergency Services (fire / police / ambulance): 999
Medical help, but not a 999: 111 (24 hours a day, 356 days a year)
Our number for emergency maintenance problems is 07398 743325.
We're good. But not that good. What we can offer is a warm cosy welcome in one of our specially selected properties. In the games room you will find lots of information for things to do whatever the weather. You are most welcome to either come and see us in the office, or telephone us, as most of our staff live locally and will be happy to share with you their favourite walks and activities.
Don't worry. You will not be left on your own. You can find information on the guest welcome log in, you can pop into the office or give us a call on 01629 540525 during office hours or 07398 743325 for assistance out of office hours.
Upon booking full instructions will be given regarding keys along with directions and useful information. Your keys will be in a key safe next to your cottage front door and you will be sent the code in the week leading up to your arrival.
Yes you can arrange for an online shopping delivery to be delivered to your cottage, but please ensure you arrange for the delivery to arrive after you have checked in, as we are unable to accept it on your behalf. Pretty much all major supermarkets deliver to us. When searching for our address, it will come up as Lenton Developments, Knockerdown Cottages. Please add your cottage name in the notes section, so the driver knows where to come.
We also have a local supplier called My Peak Event that will deliver to your door.
This is a great way to start your holiday as it saves all the hassle and time of going to find the nearest supermarket. All supermarkets that offer online services will be able to deliver to Knockerdown and we can also recommend My Peak Event - the Peak District’s local online supermarket. We just ask that you arrange your food delivery to arrive after you have checked in, as there will be no onsite staff who will be able to take your delivery for you. When searching for our address, it will come up as Lenton Developments, Knockerdown Cottages and please add your cottage name in the notes section, so the driver knows where to come.
There is a large communal brick built BBQ over looking the meadow, and a couple of barrel BBQ's located around the site for all our guests to use They all require charcoal etc, which you will need to bring with you,
We "start you off" with essentials like toilet rolls, j cloth, washing up liquid, tea towels, hand soap, tea, coffee, sugar, milk, salt & pepper sachets.
We do not provide shower gel, shampoo, conditioner or any kitchen condiments, so you would need to bring your own, such as oil, foil, cling film etc.
Yes we provide free WiFi in all the cottages and throughout the site, but we’re rural. You will be able to see your emails and see Facebook but things like downloading or streaming TV and movies, or online gaming will not be possible. We also hope you appreciate that we cannot guarantee WiFi if there are technical issues out of our control.
All our properties are non-smoking. We kindly ask you to use the outdoor areas and sand pots provided.
We are surrounded by countryside and there is a large meadow for children to play, along with a children's play area where we ask that children are supervised. Please ask on booking if you need specific details.
Knockerdown Cottages has a shared guest laundry room with 2 washing machines and 1 tumble dryer, which are coin operated. £1 coins are required. You will need to provide your own detergents.
We inspect all our properties to ensure that they are well maintained for your comfort and safety. When you stay in unfamiliar surroundings, you must take special care of yourself and your family.
In particular:
Check the layout of your property so that in an emergency you can get out quickly and easily.
If the property has open fires make sure you use the fireguard, keep children under close supervision and ensure that the fire is out before you go to bed.
If you are unsure of how to use any electrical appliance, check your information pack or ask the owner/caretaker.
If your property has electric heaters, these must never be covered.
Take special care when moving around the property at night.
Look for any steep drops or steps, ensure that children or anyone at risk are supervised at all times.
In order for all our guests to enjoy their time at Knockerdown, we have strict noise policies in place. All outside music and activities which can be heard by neighbouring properties or which take place outdoors are prohibited after 10.00pm.
No this is not permitted.
Please complete a lost property form and we will get straight back to you
We have our very own bicycle repair station and pump along with bicycle rack for securing your bikes, located under the archway so keeps your bikes dry.
Yes, we have 2 x Electric Vehicle Charging Points in our car park for our guests to use; please take a few moments to read through this information.
We do not have a fully accessible cottage but we will try and help you in any way we can with some access needs. Please look on our accessibility page for more information.
It may be possible to hire equipment from a reputable company. Please get in touch with a member of our team to discuss this to ensure it is possible. Please look on our to hire page for more information.
No I am sorry we do not provide stair gates, you are welcome to bring your own.
Each property has one hair dryer, normally found in the master bedroom.
Yes each property has it's own iron and ironing board.