Popular FAQs for the booking process at Knockerdown Cottages in Derbyshire.
Read through some of the helpful Frequently Asked Questions (FAQs) we've had regarding the booking process at Knockerdown Cottages.
To confirm a booking we require 30% deposit of the booking cost. Once your booking deposit has been paid you will receive your booking confirmation, along with further details on how to pay the remainder of your balance.
If the date of arrival is less than 14 days away from the time of booking we will require payment in full to confirm the booking.
It's really easy to pay for your holiday at Knockerdown Cottages. Our online booking system is the fastest way to get everything set up and using this method means you can pay direct on your debit or credit card (no fees). We can also accept card payments over the phone call 01629 540525
If you use our online booking system you will receive your booking confirmation once you have paid your deposit (or balance) this is usually done within a matter of minutes after you have placed your booking.
Once your balance is paid we will email you full check in details including directions to Knockerdown Cottages and any other relevant information for your stay
Check in is from 4 pm on the day of your booking. Your keys will be in the key safe box located next to your cottage door, you will be provided with the code for the safe in the week leading up to your arrival, if you have not received this the day before your arrival, please call the booking line on 01629 540525.
Our standard check in time is 4pm. If you wish to arrive earlier this may be possible depending on other bookings and our cleaning schedules. If you wish to arrive early please discuss this by ringing the booking line in the week leading up to your arrival and they will confirm whether this will be possible or not.(charges apply)
On your departure day you are required to leave your property by 10am, This is to allow the owner/caretaker sufficient time to prepare the property for the next arrivals.
For holiday cottage bookings only you can cancel your booking free of charge until 14 days before arrival. Please see our cancellation policy on this link.
If you have booked an event on the site your cancellation policy will be outlined in your contract with us. Please contact our events team if you need to discuss cancelling your wedding or event.
Knockerdown Cottages can offer you holiday insurance to purchase direct with us through a 3rd party company via your booking process. We cannot recommend travel insurance companies as we are legally not allowed to give advice on financial purchases. We also cannot insist that a guest takes out holiday insurance as part of their contract with us.
However as a responsible travel company we think that it is prudent for guests to take out comprehensive cancellation insurance that covers UK self catering holidays. Things such as adverse weather, ill health, family bereavements, can and do happen in the UK. A good travel insurance policy is likely to cover cancellation of your booking due to most reasons genuinely beyond your control; some insurances even cover cancellation due to adverse travel and road conditions. This is an attractive feature as neither Knockerdown Cottages nor the Owner will be liable for events outside our control that prevent you accessing the property. We also strongly recommend that your insurance policy covers you for personal liability claims just in case accidental damage is caused during your stay.
To offer valued clients a simple and stress-free experience when booking with us you can choose to use the auto-payment service. This facility enables guests to choose whether or not to instruct us to automatically take a payment when it becomes due. We will only take an auto-payment when specifically requested, and on the due date; of course, your payment details will remain secure at all times. Provided that funds are available when we request payment, auto-payments do not incur administration fees.
Your balance payment is due 14 days prior to your arrival date.
Alterations to confirmed bookings will be charged a £75 administration fee (in addition to any changes in price of the amended booking).