To help you book and plan your stay, we have put together a list of our most frequently asked questions. If your question has been not covered in the below, please don't hesitate to get in touch and we would love to help.
To confirm a booking we require a non refundable 30% deposit of the booking cost. Once your booking deposit has been paid you will receive your booking confirmation, along with further details on how to pay the remainder of your balance.
If your date of arrival is less than 6 weeks away from the time of booking we require full payment to confirm the booking.
It's really easy to pay for your holiday at Knockerdown Cottages. Our online booking system is the fastest way to get everything set up and using this method means you can pay direct on your debit or credit card (no fees). We can also accept card payments over the phone call 01629 540525
If you use our online booking system you will receive your booking confirmation once you have paid your deposit (or balance) this is usually done within a matter of minutes after you have placed your booking.
Once your balance is paid we will email you full check in details including directions to Knockerdown Cottages and any other relevant information for your stay
Check in is from 3pm on the day of your booking. Your keys will be left in the safe for your arrival, you will be provided with the code for the safe in the week leading up to your arrival, if you do not receive anything please call the booking line on 01629 540525.
Our standard check in time is 3pm. If you wish to arrive earlier this may be possible depending on other bookings and our cleaning schedules. If you wish to arrive early please discuss this by ringing the booking line in the week leading up to your arrival and they will confirm whether this will be possible or not.
On your departure day you are required to leave your property by 10am, This is to allow the owner/caretaker sufficient time to prepare the property for the next arrivals.
Cancellation of a booking is a termination of your contract with the property owner; because of this, we have to treat your instructions to cancel your accommodation as your final decision. Following receipt of your cancellation we will immediately make the dates available for re-sale in an effort to mitigate the cost to you of cancellation. We cannot guarantee that the dates will be re-sold, nor can we guarantee that re-sold dates will be at the same price as your original booking, as such we urge you to consider cancellation of your accommodation as a last resort. We suggest that you also purchase holiday cancellation insurance, just in case. For more information refer to the client Ts&Cs.
Knockerdown Cottages is not able to offer you holiday insurance to purchase direct with us. We also cannot recommend travel insurance companies as we are legally not allowed to give advise on financial purchases. We also cannot insist that a guest takes out holiday insurance as part of their contract with us.
However as a responsible travel company we think that it is prudent for guests to take out comprehensive cancellation insurance that covers UK self catering holidays. Things such as adverse weather, ill health, family bereavements, can and do happen in the UK. A good travel insurance policy is likely to cover cancellation of your booking due to most reasons genuinely beyond your control; some insurances even cover cancellation due to adverse travel and road conditions. This is an attractive feature as neither Knockerdown Cottages nor the Owner will be liable for events outside our control that prevent you accessing the property. We also strongly recommend that your insurance policy covers you for personal liability claims just in case accidental damage is caused during your stay.
To offer valued clients a simple and stress-free experience when booking with us you can choose to use the auto-payment service. This facility enables guests to choose whether or not to instruct us to automatically take a payment when it becomes due. We will only take an auto-payment when specifically requested, and on the due date; of course, your payment details will remain secure at all times. Provided that funds are available when we request payment, auto-payments do not incur administration fees.
Your balance payment is due 6 weeks prior to your arrival date.
Alterations to confirmed bookings will be charged a £75 administration fee (in addition to any changes in price of the amended booking).
You are welcome to have additional visit you during your stay by prior agreement with us. If guests wish to stay overnight there will be an additional charge which must be arranged and paid for prior to arrival. This option will only be available if there is bed space in your property to allow for an extra guest. Alternatively extra party members above and beyond your original booking request may wish to book a separate property for themselves.
All properties, unless otherwise stated, have bed linen and one bath towel and one pool towel per person provided. If your property has zip and link beds please ensure that you inform us on booking how you would like these beds made up. If we are not informed of this the beds will be made up as a standard mix of double and twin beds.
We do offer cots and highchairs free of charge. If a cot and highchair is available it will be written in the property description on the website but please request on booking the property as often these are not kept in the properties. Please bring your own cot linen as this is not provided. Property owners who provide cot and highchair facilities may not necessarily offer other infant equipment. Please check when booking.
We have two dog friendly cottages at Knockerdown so if you plan on bringing your four legged friends with you thats no problem whatsoever. We can accept 2 dogs in each of the two cottages. There is a small fee of £25 per dog for the duration of your stay and our dog policy is available to view here
We work very hard with all the properties to ensure that you will have an enjoyable holiday. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away and do not wait until you return home, when the chance of actively helping you has passed. Even if you think nothing could be done to make your situation better, please inform us whilst you are on holiday so the Manager can inspect the complaint. If you have booked through an agent they must be notified of your complaint during your stay. In the majority of cases we can resolve the issue.
None of our properties are suitable for disabled guests; however we do have a few properties that have ground floor bedrooms that are suitable for less mobile guests. Please contact the booking team for more information.
We will do everything we can to help those in your party with special requirements by suggesting properties that are especially suited - just let us have all the relevant information at the time of booking.
On arrival you will find a "Guest Book" in your property with all the contact details that you will need throughout your stay including emergency phone numbers and details of the nearest hospitals and medical centres.
We're good. But not that good. What we can offer is a warm cosy welcome in one of our specially selected properties. In each property we leave lots of information about things to do whatever the weather as well as suggested days out with your booking confirmation. You are most welcome to either come and see us at the office, or telephone as most of our staff live locally and will be happy to share with you their favourite walks and activities.
Don't worry. You will not be left on your own. A full information pack is in each property which will tell you everything you need to know. Emergency contact details are provided if you need to ring our caretaker to come and help or speak to you on the phone.
Upon booking full instructions will be given regarding keys, directions as well as useful information. If a member of staff is not available on site your keys will be left in a secure safe for you to collect and you will be sent the codes in the week leading up to your arrival.
Yes you can arrange for an online shopping delivery to be delivered to your cottage, but please ensure you arrange for the delivery to arrive after you have checked in as we are unable to accept it on your behalf.
This is a great way to start your holiday as it saves all the hassle and time of going to find the nearest supermarket. All supermarkets who offer online services will be able to deliver to Knockerdown and we can recommend Sauced Here - The Peak Districts local online supermarket. We just ask that you arrange your food delivery to arrive after you have check in as there will be no onsite staff who will be able to take your delivery for you.
From 1st April through to the 31st October there will be a BBQ available at your property. It may also be possible to use these out of season please enquire upon booking if you wish to use a BBQ out of season.
We "start you off" with essentials like toilet rolls, j cloths, washing up liquid, tea towels, tea, coffee, milk portions and sugar but for health and safety reasons we do not provide salt, pepper, condiments etc.
Yes we provide free WiFi in all the cottages and throughout the site, however we are located in a rural location sometimes there can be intermittent WiFi signal that is beyond our control, we also hope you appreciate that we cannot guarantee WiFi if there are technical issues out of our control.
All our properties are non-smoking. We kindly ask you to use the outdoor areas and sand pots provided.
All our properties are surrounded by countryside and our sites have plenty of land for children to play. Knockerdown Cottages does have a childrens play area where we ask that children are supervised. Please ask on booking if you need specific details.
Some of our properties have laundry facilities. If laundry facilities are available it will be written in the property description on our website. Knockerdown Cottages has a guest laundry room for cottages that do not have their own facilities, which is coin operated. You will need to provide your own detergents.
We inspect all our properties to ensure that they are well maintained for your comfort and safety. When you stay in unfamiliar surroundings, you must take special care of yourself and your family.
Check the layout of your property so that in an emergency you can get out quickly and easily.
Check for a fire extinguisher and fire blanket. And read the instructions on their use.
If the property has open fires make sure you use the fireguard, keep children under close supervision and ensure that the fire is out before you go to bed.
If you are unsure of how to use any electrical appliance, check your information pack or ask the owner/caretaker.
If your property has storage heaters, these must never be covered.
Take special care when moving around the property at night.
If there is a lake, garden pond or other water features, ensure that children or anyone at risk cannot access it or make sure you supervise at all times.
Look for any steep drops or steps, ensure that children or anyone at risk are supervised at all times.
In order for all our guests to enjoy their time at Knockerdown, we have strict noise policies in place. All outside music and activities which can be heard by neighbouring properties or which take place outdoors are prohibited after 10.00pm.
We do not allow hire in of hot tubs, live bands and other live acts PA systems, discos, marquees or gazebos at any Knockerdown Cottages.
There are lots of local pubs in the area offering great food, with The Knockerdown Inn just across the road, there are also a number of great takeaways, you will find more information on these in your guest folder in your cottage. or head to the Eat page
The nearest pub is The Knockerdown Inn, which is located just across the road, where you will find, great food and a friendly atmosphere, it opens all day every Saturday & Sunday all year round and all day, every day throughout the Summer holidays. At other times, it just opens for lunch in the week. For all enquiries call 01629 540209.
The nearest supermarket is in Ashbourne, where you will find a Co-Op, Sainsburys, M&S and Aldi.
Village Taxis – 01335 418080.
Ashbourne Taxis – 01335 345198.
Dee Jay Taxis – 01629 822072.
Yes, there are plenty of amazing walks nearby. One right from your doorstep is the beautiful Carsington Water. More details on local walks can be found in your guest folder.
There are an abundance of places to visit in the area, Carsington Water on your doorstop, Chatsworth House, The Heights of Abraham and Alton Towers to name but a few, you will find plenty of information in the Games room, which has lots of leaflets with information on all the local places to visit.
The nearest main train station is in Derby, it will take approx. 45 minutes (20 miles). There is a smaller train station at Cromford, which is approx. 7 miles (15 minutes) which has a limited service from Derby.
Weekends are the most popular choice for weddings and summer dates can be booked up a year in advance. In order to avoid dissappointment we advice that you enquire as soon as possible and ask to see the venue’s availability for the next two years.
We appeciate planning a wedding or large event can be tricky so we can hold your proposed date for a maximum of two weeks from your enquiry date.
Our venue can accommodate up to 100 of your guests (Including the Wedding Couple) for your wedding day and 90 of your guests sleeping (over 16 cottages) in self-catering accommodation.
You can have your ceremony and reception at our venue. The venue has two rooms licensed inside & a wedding garden gazebo which is licensed for outdoor ceremonies. For Non–religious ceremonies then our recommended suppliers can create a bespoke, non-religious humanist wedding ceremony for those couples wanting a unique, entirely personal experience.
If you take exclusive use of our venue then yes, a marquee can be sited and you can choose your own supplier. You can also add an extension marquee to our Wedding Room giving you the extra space for things like a bar area, photo booth, evening buffet or simply just a chill out area which creates more dance space at your evening reception.
The venue offers “Relaxed Weekend Weddings” so this gives couples precious set up time the day before, time to enjoy a relaxed “makeover” session on the Wedding morning as you will already be onsite followed by your wedding day itself and then another day to reminisce and gather all your family and friends together as a final farewell before Monday morning blues! For entertainment, the curfew is 12 midnight.
The venue hosts one wedding at any one time so you will not have another couple waiting in the wings! It’s all about the relaxed country vibe here at Knockerdown Cottages
Our weekend wedding packages start from Friday 3pm and you don't have to check out until Monday at 10am. However, if you need more time on the Friday to start your preparations, we will do our best accommodate you earlier on the Friday (subject to bookings). Timings can be arranged with your wedding coordinator.
The venue is quite flexible on bringing your own décor due to its “DIY” feel; however, you can ask for help with the venue’s recommended stylist. To give you some guidance confetti is allowed if it is biodegradable, candles are allowed if they are in jars, fire pits are allowed if they are built up off the ground and if you are not banging nails “so to speak” into walls then the venue is very flexible. The venue has an equipment hire list to help with the setup of your wedding room with a variety of items such like fairy lights, bar tables etc. More details of these will be provided by your wedding/event coordinator
Things which the venue do NOT allow are Fireworks, Chinese Lanterns, Camping and Hay Bales.
Included with every booking is white tablecloths, chairs and tables (round or long).
Napkins you can hire from the caterer or from us if ordered in advance or you can bring your own.
Cutlery and crockery is usually provided by the caterer or hired in by yourselves
Glassware again is usually provided by your caterer or you can hire in from Majestic Wine or Sainsbury’s. Alternatively you can use the venue glassware but you must remember that we are a DIY venue so you would need to clear & wash these yourselves,
You have a few options when you are considering your caterers. You can hire in our recommeded caterers The Butler’s Pantry or The Greedy Pig. The beauty of hiring one of our caterers is that they will do everything on your wedding day from the drinks reception, wedding breakfast, and evening reception along with cake cutting as well as providing all the cutlery, crockery and glassware. They will even provide breakfast the next morning. Don’t forget to enjoy the Knockerdown Inn next door over your weekend event for help with your first day/evening of your arrival or Sunday lunch before you say Farewell on the Monday!
You are of course welcome to bring in your own outside caterer if they are self-sufficient and do not need access to a kitchen so for example a food van. We have a number of local businesses that we can recommend, so please ask for our suppliers list.
You are welcome to bring in your own alcohol as our venue has its own license. We recommend purchasing from an outlet that can offer sale or return on unopened bottles. There is no corkage fee charged if you book one of our Weekend Wedding Packages.
There are no bar facilities on site so you may wish to provide one for your guests depending on your budget and whether you want them to pay for their own drinks. You can bring in an outside bar at any time throughout your day.
An important question if you are planning on having a dance after the wedding breakfast. The venue can accommodate a band or a DJ and have ample outputs in the Brackendale Room itself. Obviously, this will depend on whether you are planning on having anything else plugged in so let your wedding coordinator know what your plans are and they will be able support you with the right options.
We have space for children entertainers or a play center. Nothing entertains children more than having a few games or even a Disney movie on in the background, leaving the adults to enjoy the speeches and the dancing. Knockerdown has a games room, children’s play area and a meadow so plenty of space for the children to run around in along with The Carsington Room for an indoor chill out area. We can also supply childcare if needed via the highly recommended Sweetheart Nannies for any babysitting duties while children are sleeping or having fun with the hire of a Mobile Creche!
We have a disabled toilet next to the main function room and two of our cottages have ground floor access along with wide doors but check with your wedding planner on steps into the cottages and around site as most of the site is mainly made up of gravel walkways.
Paying your deposit is important as this secures your agreed wedding date. The deposit is 30% of the cost and is non refundable. A further 30% is then payable 6 months prior to arrival and the final balance payment is due 3 months prior to arrival. Full details of your chosen wedding package will be provided to you in your quote.
As the venue is “DIY” you will choose and pay for all your own suppliers and any equipment that is not included with your package. The venue has its own Equipment Hire List” which you will receive before making your booking.
Yes, the venue has a wedding coordinator personally dedicated to you so we strongly advise you to enlist their help! The coordinator will contact all your suppliers and will know how to provide you with a completely stress-free experience and that everything runs smoothly. Our Wedding Coordinators are included with all our wedding packages.
Yes, the venue package costs are VAT inclusive
Yes, the venue will have enough car parking spaces for all your guests. There is a site map from the car park to help guide your guests around the site. On arrival, your Wedding Coordinator will be on hand to direct and show your guests into their accommodation if required.
Yes absolutely! If you have booked one of of weekend wedding packages, you can relax in your cottages and bring in your own stylists to get you ready for the wedding. We can also supply a list of recommended stylists who are local to Knockerdown Cottages if you are not sure who to use. We also have the Brackdendale Day Spa on site so why not take advantage of this and book in for some treatments on the eve or morning of your wedding.
Yes absolutely. We have a comprehensive list of suppliers covering all manner of wedding requirements which will provide to you as part of the booking process.