Covid-19 FAQ's

Updated Monday 11th January 2021

FAQ's Regarding Covid 19

Covid-19 Information - Updated Monday 11th January 2021

Following on from the latest Government announcements made over the last few days, all of our properties will continue to remain closed until at least the 22nd February 2021. All guests who have a booking during the current lockdown period will be contacted with offers of support. Please bear with us as we work through each booking.

If you have a booking with an arrival date after February 22nd 2021 and your balance is due, please note that we are not requesting balance payments due to the uncertainty of the restrictions that are in place. We shall be contacting each booking on a week by week basis, so please do not worry, we will contact you.

We are monitoring the situation and will update this page as and when we have further information available to us. Please be assured that if it is impossible for you to take your booked holiday due to legal restrictions/extended lockdown or further local lockdown restrictions, there will be options of support available to you. If there are no legal restrictions in place at the date your booking is due to start our normal terms and conditions apply.

In the meantime, we have created the following FAQ’s which may help to answer some of the more common queries we are receiving with regard to COVID-19.

COVID-19 FAQ's 

I have received a ‘balance due’ email reminder from you but we cannot complete our booking due to lockdown/group size, why have you sent me this?

Unfortunately, our payment reminder emails are automated from our booking system, and so you may receive emails requesting payment over the coming weeks. If you know that your booking cannot go ahead, please do not worry about these emails. We will be contacting everyone affected by the lockdown in due course to discuss your options.

We are a group of six and are due to stay with you, what happens if part of our group is forced into a local lockdown or there is a national lockdown that will affect our plans to travel?

Should a local or national lockdown affect your plans to travel we will of course support you to either move or cancel your booking as we did so during the previous lockdown earlier this year. Please be patient with us, any national lockdown or indeed significant changes to legislation creates another wave of administration across hundreds of bookings and when this happens, we must work in date order prioritising our imminent guests.

What happens if advice changes whilst I’m on holiday? 

If you’re already on holiday when new restrictions are announced – you can still finish your trip as planned. Until the end of this holiday, you should make every effort to reduce socialising indoors with those outside of your household and follow the most current regulations and guidance.

I have already moved my 2020 booking to dates in 2021 and we still cannot travel due to restrictions, can I move my dates again? 

Any existing bookings that have been transferred or deferred to a 2021 arrival date (due to previous Covid restrictions) will now be covered under our Book Safe Covid Promise.

Please get in touch with us if you have any further questions regarding Covid 19. 

Contact Knockerdown 

New Bookings

Can I book a holiday with you?​ 

Yes you can! We have been operating within current government legislation and guidelines and will continue to do so once we are able to open again. Now is definitely the time to get planning a fantastic holiday for summer 2021, simply click the link below to check availability and book online.

Check Availability & Book Online

What is the Book Safe Covid Promise?

We want you to be able to book with confidence so that you can look forward to your stay with friends and family, not worrying that a COVID related issue might mean that you are out of pocket.

Should your 2021 holiday be disrupted by COVID-19 restrictions, please be assured that you will not lose the value of your booking. Any new bookings made after 8th January 2021 with a 2021 arrival date will now be covered by our Book Safe Covid promise. You can choose any one of the options below if either we have to cancel the property you have booked as it is closed due to COVID-19 restrictions or if you need to cancel your booking because UK government public health measures mean that it is unlawful for your party to travel to or make use of the accommodation you booked. 

Any existing bookings that have been transferred or deferred to a 2021 arrival date (due to previous Covid restrictions) will also be covered under our Book Safe Covid Promise.

Simply Move Your Booking To 2022. Subject to availability, you can move your booking to the same break next year, in the same accommodation, at the same price.

Transfer to a later date in 2021. Subject to availability, we will do our best to help you move your booking to a later date in 2021 at the same accommodation with no admin fees. If the cost of your new date falls into a higher season than your original booking, then you’ll need to pay the difference. If it’s in a lower season, we'll of course refund you the difference

Defer your dates. We appreciate that peoples live are tricky and organising group stays can be challenging at the best of times. If you know you still want to stay with us but you just can't commit to a date yet, then you can defer your booking. We will hold your payment against your account and you can put this towards a new booking at any of our properties. Don’t worry about taking your time as there’s no deadline for re booking just come back to us when you are ready.

Full Refund. We will offer a full refund if either we have to cancel the property you have booked as it is closed due to the Coronavirus outbreak or if you cancel your booking because UK government public health measures mean that it is unlawful for your party to travel to or make use of the accommodation you booked.